Product & Service Matrix
| Product | Original Vendor | End of Life | Link Planning |
License Keys | Repairs | Help desk | Warranty Extension | Product Training |
|---|---|---|---|---|---|---|---|---|
| Harmony Enhanced | DragonWave | No | Yes | Yes | Yes | Yes | Yes | Yes |
| Harmony Enhanced MC | DragonWave | No | Yes | Yes | Yes | Yes | Yes | Yes |
| IO Unlicensed Band Products | IO | Yes | Yes | Yes | No** | Yes | Yes | Yes |
| Harmony Radio (FPMR ODU) | DragonWave / Nokia Siemens Networks | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Harmony FM200 IDU | DragonWave / Nokia Siemens Networks | Yes | N/A | Yes | Yes | Yes | Yes | Yes |
| Harmony Hub800 IDU | DragonWave / Nokia Siemens Networks | Yes | N/A | Yes | Yes | Yes | Yes | Yes |
| Horizon Compact | DragonWave | Yes | Yes | Yes | Best effort | Yes | Best effort | Yes |
| Horizon Compact+ | DragonWave | Yes | Yes | Yes | Best effort | Yes | Best effort | Yes |
| Horizon Quantum IDU | DragonWave | Yes | N/A | Yes | Yes | Yes | Yes | Yes |
| Horizon Quantum ODU | DragonWave | Yes | Yes | Yes | Best effort |
Yes | Best effort | Yes |
| FPR ODU | Nokia Siemens Networks | Yes | No | Yes | Yes | No | Yes* | No |
| SRA4 IDU | Siemens | Yes | N/A | No | Yes | No | Yes* | No |
| SRAL XD ODU (all flavours: HD, HDe, ND) | Siemens | Yes | No | No | Yes | No | Yes* | No |
| SRAL IDU SB | Siemens | Yes | N/A | No | Yes | No | Yes* | No |
| SRAL IDU plug | Siemens | Yes | N/A | No | Yes | No | Yes* | No |
| SRAL IDU plug sub-units | Siemens | Yes | N/A | No | Yes | No | Yes* | No |
| FlexiHopper ODU | Nokia | Yes | No | No | Yes | No | Yes* | No |
| FlexiHopper IDU (FIU19) | Nokia | Yes | N/A | No | Yes | No | Yes* | No |
| SRT1C | Siemens | Yes | No | No | Yes | No | Yes* | No |
| SRT1F (Fujitsu trunk) TX MSTU | DragonWave / Nokia Siemens Networks | Yes | No | No | Yes | No | Yes* | No |
*The warranty extension for this product is based on repair & return only, excluding the helpdesk facility.
**Replacement of defective units only.